Scope of this notice
This notice applies to information received through Highcrest website forms, access-help requests and direct service enquiries. A specific service arrangement may include additional privacy information where appropriate.
Website and enquiry privacy
Privacy notice
How Highcrest Vault collects, uses and protects information supplied through this website and related enquiries.
Information you provide
We receive the contact and requirement information you submit through an enquiry or access-help request. Please do not send passwords, verification codes or unnecessary sensitive documents through website forms.
How information is used
Information is used to respond to your enquiry, verify the appropriate contact route, direct the request to the relevant team, plan an agreed service and maintain necessary business records.
Sharing and service providers
Information may be shared with personnel and service providers who need it to respond to a request or deliver an agreed service. We do not present personal information as a product for sale.
Storage and retention
Information is retained only for as long as it is reasonably needed for the enquiry, service, record-keeping or applicable operational obligations, then deleted or de-identified where appropriate.
Cookies and website security
The website may use essential cookies and security tools to maintain sessions, protect forms and distinguish legitimate visitors from abusive automated traffic.
Your choices and requests
You may ask about the personal information connected with your enquiry, request a correction or raise a concern. Some records may need to be retained where an operational or legal obligation applies.
Questions about privacy
For a privacy-related request, use the contact route on this website, identify the enquiry or service concerned and describe the request clearly.
